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How do I skip a month?
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How much does shipping cost?
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Knowledge base
General (2)
ABOUT FAIRYLOOT (5)
What is FairyLoot?
What inspired the brand name?
What is special about FairyLoot books?
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PAST BOXES (3)
Can I buy past boxes or books?
Will you be restocking any of your Exclusive Edition books?
What have previous boxes included?
Subscriptions (11)
MONTHLY SUBSCRIPTIONS (5)
What subscriptions do you offer?
What is the difference between Young Adult and Adult?
How do the subscriptions work?
View all 5
SKIPPING (6)
How do I skip a month?
How often can I skip a box?
How do I know how many skips I have?
View all 6
BOOK-ONLY PLANS (2)
Do you offer Book-Only subscriptions?
What is a Book-Only Subscription?
ADDRESS CHANGES (2)
How do I update the address for my subscription?
How do I change the shipping country?
AUTOMATIC PAYMENTS (2)
How do I update my payment method?
My renewal payment has failed, what can I do?
RENEWALS (2)
When will my subscription renew?
Can I change my renewal payment date?
SUBSCRIBER PERKS (1)
What perks do subscribers get?
SHIPPING (1)
When are subscription boxes/books shipped?
WAITLISTS (2)
What are the waitlists for?
How can I join the waitlist?
CANCELLING (1)
How do I cancel my subscription?
SWITCHING (1)
Can I switch from the full box to book-only or vice versa?
Pricing, Billing & Payments (3)
PRICING AND BILLING (2)
What is the price of a FairyLoot subscription?
When will subscription payments be deducted?
PAYMENTS (3)
How can I pay?
What are the payment frequencies?
My payment was declined, what should I do?
PAYMENT DISPUTES (2)
What is a payment dispute?
Why were all of my orders refunded?
Shipping & Delivery (4)
SHIPPING (6)
Where can I find shipping updates?
Does FairyLoot ship to my country?
How much does shipping cost?
View all 6
DELIVERY (4)
Where is my parcel?
What if I'm not at home?
Will I have to pay customs charges?
View all 4
ADDRESS CHANGES (3)
How can I change my address?
I'm moving country, will my shipping fee change?
How can I change the address of an order?
RETURNS & REFUNDS (4)
Can I return or exchange the box/book?
How long does it take for replacements to ship?
Can I receive a refund for my order?
View all 4
Shop (2)
ONLINE SHOP (5)
What do you sell in your online store?
What is an Exclusive Edition?
What are Mortal Editions?
View all 5
SHIPPING (2)
How soon do Exclusive Editions dispatch?
When will my order ship?
Customer Support (1)
SUPPORT TICKETS (2)
How can I create a support ticket?
When will I get a response?