How do I update the address for my subscription?

Modified on Fri, 04 Nov 2022 at 10:08 AM

You can change the shipping address of your subscription in your account on our website. Please make sure that your shipping address is always up to date and that you change it before the subscription renews! 

To do this, go to your account and then to your subscriptions:

Then select the subscription you would like to update, which will take you to the subscription and you can select 'change address':

If you need to change the country of your subscription, please reach out to our team, since your subscription's shipping fee (and taxes) will likely change. 

Subscriptions usually renew within the first week of the month, but you should also be able to see the next upcoming renewal payment date in your account on our website. 

Please note that once your subscription has renewed, you won’t be able to change the address for that month’s order. In this case, please reach out to our customer support team so that we can change the shipping address for your renewal order. If you’re unsure about whether or not you’ve changed it correctly, please contact us and our team can double check so that we make sure your order will go to the correct location. 

As soon as your label gets send to our warehouse, it will be impossible to change the address – so please make sure that you inform us about your address change as early as possible!

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