Help & Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is FairyLoot?
What inspired the brand name?
What is special about FairyLoot books?
How do the books get selected?
How do I keep updated with FairyLoot?
Can I buy a past boxes or books?
Will you be restocking any of your Exclusive Edition books?
What have previous boxes included?
What subscriptions do you offer?
What is the difference between Young Adult and Adult?
How do the subscriptions work?
When will the monthly themes be announced?
I don't get paid in time for my upcoming renewal, what can I do?
How do I skip a month?
How often can I skip a box?
How do I know how many skips I have?
Can I un-skip a box?
Will I still get Early Access if I skip a box?
View all 6
Do you offer Book-Only subscriptions?
What is a Book-Only Subscription?
How do I update the address for my subscription?
How do I change the shipping country?
How do I update my payment method?
My renewal payment has failed, what can I do?
When will my subscription renew?
Can I change my renewal payment date?
What perks do subscribers get?
When are subscription boxes/books shipped?
What are the waitlists for?
How can I join the waitlist?
How do I cancel my subscription?
Can I switch from the full box to book-only or vice versa?
Pricing, Billing & Payments
PRICING AND BILLING
What is the price of a FairyLoot subscription?
When will subscription payments be deducted?
How can I pay?
What are the payment frequencies?
My payment was declined, what should I do?
What is a payment dispute?
Why were all of my orders refunded?
Shipping & Delivery
Where can I find shipping updates?
Does FairyLoot ship to my country?
How much does shipping cost?
Can you ship to a PO box address?
Can you ship to a military address?
View all 6
Where is my parcel?
What if I'm not at home?
Will I have to pay customs charges?
Which courier will deliver my order?
How can I change my address?
I'm moving country, will my shipping fee change?
How can I change the address of an order?
RETURNS & REFUNDS
Can I return or exchange the box/book?
How long does it take for replacements to ship?
Can I receive a refund for my order?
How long does it take for refunds to be completed?
What do you sell in your online store?
What is an Exclusive Edition?
What are Mortal Editions?
How do I get Early Access for Exclusive Editions?
How soon do Exclusive Editions dispatch?
When will my order ship?
How can I create a support ticket?
When will I get a response?