Book Damage Criteria

Modified on Wed, 03 Apr 2024 at 05:50 PM

We check all items to make sure they are correct and in perfect condition before shipping them. However, if you receive the wrong item or if the item was received with damage, we will replace the item with a new one. You can find our book damage criteria below:

Damage Type
All measures are in millimeters (mm).
Clearly visible dents
20 mm
Crushed edge or corner
20 mm
Creased dust jacket
20 mm
Bent pages
more than 1 page and more than 20 mm
Misaligned sprayed edges
5mm or more from centre
Misaligned dust jacket design
5mm or more from alignment

✓ The following DO qualify as damage
✖︎ But these DON'T qualify as damage
  • Cut/Torn
  • Light scratches
  • Sticky residue that can't be removed
  • Shelf wear - minor dulling/fading
  • Parts/Pages missing
  • Dust Jacket - minimal creasing (see above)
  • Punctured through to the hardcover
  • White spots - small areas of colour missing
  • Water damaged
  • Wavy Pages
  • Very blurry stencilled sprayed edges
  • Slightly blurry stencilled sprayed edges
  • Very faded foiling
  • Slightly faded foiling
  • Heavy creasing due to incorrectly folded jackets
  • Loose dust jackets

  • Minor scuffing on the edge

Please note, due to differences in materials and manufacturing, some books may feature variations that do not qualify as damage. 

This can include, but is not limited to:

  • Metallic dust jackets being more prone to light scratches
  • Paint on sprayed edges (especially dark colours) may show paper variation/manufacturing and shelf wear
  • Tip-ins being slightly misaligned 

The above criteria is a general guidance, however, every ticket will be manually reviewed by our Customer Support Team and all replacements will be at the discretion of our Customer Support Team.

Please note that we can only accept damage/missing item claims within 14 days from the date you received your order. If you wish to report an issue, please visit open a support ticket. We will usually respond within 2-3 business days.

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