One of our support agents typically responds to a new support ticket within 2-3 business days. Sometimes support requests are more complex to handle and it will take a little longer for us to respond to, but our team will always keep you informed during the process.
Please also note that during certain times (such as festive periods or subscription renewal windows) our Customer Support team might have a higher amount of tickets to attend to and therefore it can take a little longer for you to get an initial response.
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