Will I have to pay customs charges?

United States and United Kingdom Orders:

If your order is being delivered to an address in the United States or the United Kingdom, there are no additional customs duties, import taxes, or delivery fees to pay upon arrival.

European Union Orders:

We have specialised shipping and tax arrangements in place for orders delivered to countries within the European Union. This means that EU customers should not incur any additional customs duties, import VAT, or clearance fees upon delivery of their FairyLoot orders.

In the unlikely event that you are asked to pay additional charges, please contact our Customer Support team with details of the request so that we can investigate further.

Australian Orders:

We also operate a dedicated shipping solution for Australia, meaning Australian customers should not incur any additional customs duties, import taxes, or clearance fees when receiving their FairyLoot orders.

If you are contacted regarding unexpected customs or import charges, please reach out to our Customer Support team and we will be happy to assist.

Orders Outside the US, UK, and EU:

For orders shipped to countries outside the United States, United Kingdom, European Union, and Australia, local customs authorities may collect import duties, taxes, or handling fees before or upon delivery. These charges vary by country and are determined by local customs regulations.

Any such fees are the responsibility of the recipient. We recommend checking with your local customs office for information about potential charges before placing your order.